Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.
Return Policy (USA)
We accept returns from the following country: United States
We offer a 30-day return policy, which means customers can return unused products within 30 days of receiving the product without any conditions. (Return method: mail)
Return Conditions
- The product must be in its original condition, including unworn or unused, with tags attached, and in the original packaging.
- Proof of purchase or receipt is required.
How to Make a Return?
Please contact our support team via email: support@qihv.shop to start the return process.
- If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the package back. Packages without a prior return request will not be accepted.
Return Shipping Costs
- For defective products: If the product is defective, incorrect, damaged during shipping, or has other issues, we will cover the return shipping costs.
- For customer’s personal reasons: If you purchased the wrong item, wrong size, or no longer need the item, you will be responsible for the return shipping costs.
Damage and Issues
Please inspect the item immediately after receiving your order. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate the problem and resolve it appropriately.
What if the Product is Defective?
If the product you purchased from qihv.shop is defective, we will replace it or refund you in full. Please contact us at support@qihv.shop. After verifying the issue, we will provide you with two options: send a new product or issue a full refund.
Items Not Eligible for Return
The following items are not eligible for return:
- Opened or used products
- Final sale or promotional items
- Personalized/customized products
Exchange Policy
To ensure you receive the product you need as quickly as possible, please return the existing item first, and then purchase a new item separately after the return is accepted.
Refunds
We will notify you if your refund is approved after receiving and inspecting your return. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process the refund.
Shipping Damage Disclaimer
We recommend purchasing shipping insurance when returning products to prevent damage or loss during transit. If damage occurs during return shipping, liability will be assessed based on the reason for return and shipping conditions.
Contact Us
Juhu Department Store
Email: support@qihv.shop
English Address: No. 1566, Room 9, 8th Floor, No. 4, Jiangjunshan Commercial and Residential City Public Building, Xinfeng Street, Babu District, Hezhou City, Guangxi Province 542800, China
Chinese Address (中文地址): 中国，广西省贺州市八步区新风街将军山商住城公建地4号8楼9室附1566号